At ILLnessAid, we strive to ensure customer satisfaction with our services. However, we understand that circumstances might arise where a refund is warranted. Please review our refund policy outlined below:
Recovery Plans:
Eligibility for Refund:
- Refunds for purchased recovery plans are considered within 5 days from the date of purchase.
Conditions for Refund:
- Refunds are applicable only if the user has not yet received or accessed the personalized recovery plan.
- Any request for a refund must be made within the specified timeframe and must be accompanied by a valid reason.
Refund Process:
- To request a refund for a recovery plan, contact our customer support team at illnessaid@gmail.com with your order details and the reason for the refund request.
- Once the eligibility and conditions are verified, we will initiate the refund process. The refund will be issued through the original payment method and may take 5-7 days to reflect in your account.
Therapist Consultations:
Eligibility for Refund:
- Refunds for therapist chat consultations are considered within 5 days from the date of the scheduled consultation.
Conditions for Refund:
- Refunds are applicable if the user hasn’t engaged or initiated the scheduled chat session with the therapist.
- Refund requests should be made within the specified timeframe and should include a valid reason.
Refund Process:
- To request a refund for a therapist chat consultation, contact our customer support team at official@illnessaid.com with your consultation details and the reason for the refund request.
- Once the eligibility and conditions are verified, we will process the refund. The refund amount will be reimbursed via the original payment method and may take 5-7 days to reflect in your account.
General Terms:
- Refunds will not be provided if the user has accessed or utilized the purchased service.
- We reserve the right to decline refund requests that do not meet the outlined conditions.
- Any processing fees or charges incurred during the refund process may be deducted from the refund amount.
Contact Us:
If you have any queries or require further assistance regarding refunds or our policies, please reach out to our customer support team at official@illnessaid.com or directly by filling out our Contact Us form.